Position Title

PROGRAM MANAGER

GENERAL OBJECTIVE :
Responsible for the diagnosis of trouble and subsequent repair of product which has been returned from the field and is part of a statement of work for repair service.

KEY RESPONSIBILITIES :
Responsible for the development and implementation of activities in production areas related to the BU assigned to meet production goals, quality and profit objectives.

REGULAR RECURRENCE OF DUTIES :

Prioritizes production schedules based on product introduction, equipment efficiency and materials supply.
Plans and administers procedures and budgets. Makes budgetary recommendations on capital expenditures and direct/indirect labor.
Selects and develops personnel to ensure the efficient operation of the production function.
Develops schedules and manpower requirements for assigned areas.
Frequently interacts with subordinate supervisors, customer representatives, and/or functional group directors and managers.
Works on problems of diverse scope.
Exercises judgment in selecting methods for obtaining solutions.
Establishes policies which affect subordinate organizations and recommend changes to organizational policies.
Receives assignments in the form of objectives and establish goals to meet objectives.
Drive team to exceed customer expectations.
Provide exceptional support to customers, team members and shareholders.
Train the teams on the validity of management by metrics and with the team monitor all metrics.
Drive continuous improvement through trend reporting analysis and metrics management.
Assure that procedures and work instructions are efficient and not redundant. In conjunction with the quality department.
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
Exchange knowledge and information with other in-house units and Jabil facilities to ensure best practices are shared throughout the Jabil organization.
Ensure all sensitive and confidential information is handled appropriately.
Review all internal and external business plans, process changes, and personnel changes related to team. Influence win/win outcome on unreasonable demands and bad plans.
Establish clear measurable goals and objectives to determine individual and team results (i.e. operational metrics, results against project timelines, knowledge of operational roles and responsibilities, personal development goals).

Position profile

Bachelor’s Degree in Engineering or related field.
Fully bi lingual ( English/Spanish).
Advance computer skills.
Over 4 years experience in the field.